return & exchange policy

Our headbands are extremely delicate. Without proper care and storage, gems and crystals are vulnerable to come loose and should be kept away from children at all times. The Evelyn & Rose collection is not suitable for children’s wear.  

UK RETURNS

In the unlikely event that an item arrives damaged, you have up to 14 days from receiving the item to inform us at info@evelynandrose.co.uk Damaged items must not have been worn and returned in their original packaging. Once received, Evelyn & Rose will inspect the product and inform you whether you are eligible for a refund. Any shipping costs relating to the return of a damaged product, up to a maximum of £5, will also be refunded for eligible returns.  

Due to hygiene reasons, we are unable to return or exchange headbands, hair clips, hair ties or earrings, with the exception of damaged on arrival.  

Any refunds can take up to 30 days to be processed and appear on your bank statement. 

INTERNATIONAL RETURNS

As above, for any eligible returns, please ensure you state on any customs documentation that the retail value is zero, we do not accept returns which require any custom charges. 

We recommend using a tracking service and all shipping costs are of the responsibility of the buyer. Please note, original international custom taxes and sales charges will not be refunded. 

If an item arrives damaged, you have 14 days from receiving the item to inform us at info@evelynandrose.co.uk. Once received and inspected as manufacture damage, Evelyn & Rose will refund the shipping costs to return, in addition to the original purchase price, up to a maximum of £15.